FAQS

You can do this by clicking on sign up at the top of the main page. If you fill in your details here, you will receive an email from us with the request to agree to our terms of delivery. If we have received this by email, we will create an account for you and you will receive your login details by email.

Yes, we can create multiple login codes for 1 customer number. The shopping cart is shared. Please contact our customer service via +31 71 581 07 66 or via info@hmz.nl.

You can click on forgot password at the login screen. If you enter your username you will receive a link by e-mail to create a new password. Your username is your customer number.

You cannot find your password in your account. However, you can request a new password via this link.

Please contact our Customer Service by telephone +31 (0) 71 581 0766, by email verkoop@hmz.nl or via the contact form on this site.

To order in our webshop you need to have an account. You can request this via the new customerform, which you can find at the top of the homepage under the sign up tab. If you leave your details here, you will receive an e-mail with the request to agree to our terms of delivery. If we have received this from you by e-mail, we will create an account for you and you will receive your login details by e-mail.

We do not have a minimum order quantity, you can order as many pieces you need. For weborders with a value below € 250.- ex VAT, we charge € 7.50 freight costs for shipments within the Netherlands.

You can search for articles in various ways. There are various article groups on the homepage. Here you can also view the collection by brand. You can also enter an article number in the search bar on the website. Under the tab shop PROCUCTS at the top left of the website you can search with certain filters, such as composition or colorgroups.

You can see the available stock once you have logged in. Make sure you check your order confirmation for the expected shipping dates.

All orders placed before 3:30 PM in our webshop will be delivered (if in stock) the next working day within the Netherlands.

Yes, if you are logged in, you can find this on your account page. Here you can find everything about your orders, deliveries, invoices, etc. You can also adjust your data here.

Web orders with a minimum value of € 250.- (ex. VAT) will be delivered free of charge. For web orders below the value of € 250,- (ex. VAT) the delivery costs are € 7,50 within the Netherlands. Different conditions apply to orders placed by phone, e-mail or fax. Click here for a complete overview of the freight costs.

Your order will be delivered by GLS

After shipment from our warehouse, you will receive an email from GLS containing the Real Time Track&Trace link. This shows (in a small time frame) when the driver will deliver the package. With the (free) FlexDelivery service, an appointment can be made for, for example, a different date or deposit permission.In the evening that your order has been shipped, the package can be traced via shipments (via my account). We will also send the invoice by e-mail with this tracking code with which you can trace your order at GLS.

No, once your order is in the process, we can not change anything anymore.

The order can be picked up between 09:00 and 16:00 (at the back of the building).

When completing your order in the webshop, you can select the Ideal, PayPal or Bancontact payment condition.

You can find this after logging in at the bottom of the web page in my profile under my invoices.

You can see this after logging in at the bottom of the webpage in my profile under my invoices. The invoices that are colored green are the invoices already paid. The red colored invoices are the outstanding invoices. If you would like a complete overview,  please contact administratie@hmz.nl.

You can find the packing slip of your order after logging in at the bottom of the webpage in my profile under my shipments.

In your account after log in at your sent weborders under the tab actions you can find the EAN-codes of all the items that you have ordered.

After logging in under the tab marketing - downloads - you will find a file with the EAN-codes of the complete collection. 

After logging in under the tab marketing - downloads - you can find zipfiles with low-resolution images. If you need images in high resolution or if you have any other questions regarding images, please send an email marketing@hmz.nl.

Yes, click here for the available browse catalogs:

You can order paper catalogs in any quantity, ranging from The Choice to a seperate catalog per brand. These can be found after log in under the tab marketing - downloads.

After logging in under the tab marketing - downloads - you will find our current price list as a PDF file and excle file. 

This is possible! This is particularly useful for shipments that are sent directly to your own customers. Send your logo as a bpm file (maximum 2.5 cm high) to marketing@hmz.nl and we will arrange this for you.